Frequently Asked Questions

No. Due to sanitation, we do not allow any exchanges, returns, or refunds on orders.

No. Due to sanitation, we do not allow any exchanges, returns, or refunds on orders.

No. Due to sanitation, we do not allow any exchanges, returns, or refunds on orders.

If an item is in stock, it will ship from Sarasota, Florida within two business days of your order via USPS Priority Mail. You will receive an email with tracking details.

Out of stock items will ship from Sarasota, Florida 14-20 business days from your order date via USPS Priority Mail.

Yes, all SRQ Hair extensions are 100% human hair. 

For very fine & fine hair, we recommend one Machine Tied weft or one Seamless Weft.

For medium thickness, we recommend one Machine Tied weft or one to two Seamless Wefts.

For thick to very thick hair, we recommend two Machine Tied wefts or two to three Seamless Wefts.

• The above recommendations are based on your natural hair.
• We always suggest speaking to a licensed cosmetologist regarding hair extension installation. 

We suggest that all hair extensions are installed by a licensed Cosmetologist in a licensed hair salon.

Hair Extensions do not cause damage but damage can be caused by wrong installation, installation by an unlicensed cosmetologist, installation by an untrained cosmetologist, shampooing/blowdrying by an untrained cosmetologist.

Damage can also be caused to the scalp or natural hair if you have not been properly instructed on daily maintenance.

We recommend that you get your extensions removed and reinstalled every 6 weeks or less depending on hair growth rate.